Job Description
The Role
The Senior Sustaining Engineer acts as a technical escalation point for field and service teams, partnering closely with R&D, product management, quality, and customer support organizations to diagnose issues, implement corrective actions, and maintain product performance in the field.
Job Responsibilities
Serve as Level 3 technical escalation for complex product and system issues impacting customers or field service teamsInvestigate product failures and field issues using structured root cause analysis methodologiesWork closely with R&D engineering teams to identify design-related issues and implement corrective actionsDrive Corrective and Preventive Actions (CAPA) to resolve recurring product or system issuesSupport engineering change processes including design updates, firmware revisions, and product improvementsAnalyze field data, service reports, and reliability trends to identify systemic product ...