Job Description
Advance your career at CI Financial Corp. as a Senior Technical Support Analyst in Wealth Systems. Provide crucial support and resolve technical issues for wealth management software.
This vital role entails diagnosing system issues, interacting with users, and working alongside various teams to ensure system functionality. Strong communication and technical skills are key, as you will need to engage with both technical and non-technical stakeholders while maintaining system integrity and performance.
Key Responsibilities:
• Offer professional assistance for wealth management software
• Troubleshoot and resolve platform-related problems
• Evaluate system performance and implement upgrades
• Train end-users on incident reporting and create documentation
• Collaborate with IT and development teams on system improvements
Requirements:
• Bachelor’s degree in Information Technology or equivalent experience
• 2-3 years in technical support, ideally in finance
This vital role entails diagnosing system issues, interacting with users, and working alongside various teams to ensure system functionality. Strong communication and technical skills are key, as you will need to engage with both technical and non-technical stakeholders while maintaining system integrity and performance.
Key Responsibilities:
• Offer professional assistance for wealth management software
• Troubleshoot and resolve platform-related problems
• Evaluate system performance and implement upgrades
• Train end-users on incident reporting and create documentation
• Collaborate with IT and development teams on system improvements
Requirements:
• Bachelor’s degree in Information Technology or equivalent experience
• 2-3 years in technical support, ideally in finance