Job Description
This GCS technical specialist position delivers technical expertise for solution implementation to internal team engineers and external customers based on Teradyne product and service.
It provides support for assessment of customer needs, implementation of the solutions as well as product release support.
Major Responsibilities:
+ Monitor field engineers skillset by skill-level definition and propose suitable training to enhance engineers skillset.
+ Consolidate similar field issues together and perform knowledge sharing/learning with all engineers.
+ Monitoring/checking in-site related process and provide appropriate suggestion in problem solving, communication, escalation, etc...
+ The specialist will join such critical/key issues discussion and to be the bridge between PSG/factory experts and field service team..
+ Perform field Forum seminar with all team members every year. The field specialist is the coordinator to perform paper...
It provides support for assessment of customer needs, implementation of the solutions as well as product release support.
Major Responsibilities:
+ Monitor field engineers skillset by skill-level definition and propose suitable training to enhance engineers skillset.
+ Consolidate similar field issues together and perform knowledge sharing/learning with all engineers.
+ Monitoring/checking in-site related process and provide appropriate suggestion in problem solving, communication, escalation, etc...
+ The specialist will join such critical/key issues discussion and to be the bridge between PSG/factory experts and field service team..
+ Perform field Forum seminar with all team members every year. The field specialist is the coordinator to perform paper...