Job Description
Join Visa as a Senior Technical Support Analyst in Toronto, working hybrid with customers. Your role involves troubleshooting, problem resolution, and improving customer engagement.
This senior position requires proficiency in diagnosing customer issues through various communication platforms. With a solid background in technical support, you will manage software defects and maintain detailed documentation. Collaboration with the Elite Care team is essential for effective customer service.
Key Responsibilities:
• Troubleshoot and diagnose technical issues for clients
• Log defects and collaborate for solutions
• Proactive customer follow-ups and action plans
• Prepare internal knowledge base articles
• Support customers outside normal hours as needed
Requirements:
• 6+ years of experience in technical support
• Strong verbal and written communication skills
• Skilled in coding, especially with Java
This senior position requires proficiency in diagnosing customer issues through various communication platforms. With a solid background in technical support, you will manage software defects and maintain detailed documentation. Collaboration with the Elite Care team is essential for effective customer service.
Key Responsibilities:
• Troubleshoot and diagnose technical issues for clients
• Log defects and collaborate for solutions
• Proactive customer follow-ups and action plans
• Prepare internal knowledge base articles
• Support customers outside normal hours as needed
Requirements:
• 6+ years of experience in technical support
• Strong verbal and written communication skills
• Skilled in coding, especially with Java