Job Description
Technical Support Analyst – Wealth Systems (Toronto, ON)
We are seeking a Senior Technical Support Analyst to provide expert support for wealth management platforms . This role involves troubleshooting applications, servers, and databases, analyzing data with SQL , and ensuring smooth platform operations.
Key Responsibilities:
- Provide technical support for system functionality, integrations, and performance.
- Troubleshoot and resolve application, server, and database issues.
- Monitor system performance and implement preventive measures.
- Manage support tickets using ServiceNow or JIRA .
- Lead incident and outage investigations, ensuring timely resolution and root cause analysis.
- Collaborate with development, infrastructure, and product teams to improve systems.
- Assist with upgrades, patches, and updates.
- Maintain documentation and ...