Job Description
This position is for supporting Fusion Applications, particularly under the Supply Chain Management / Manufacturing pillar (Discrete Manufacturing, Production Planning, Maintenance, Sales & Operations Planning, Inventory, Product Information Management).
**Responsibilities**:- Research, resolve and respond to complex issues across the Application product lines and product boundaries in accordance with current standards- Demonstrate strong follow-through and consistently keep commitments to customers and employees- Ensure that each and every customer is handled with a consummately professional attitude and the highest possible level of service- Take ownership and responsibility for priority customer cases where and when required- Review urgent and critical incidents for quality- Queue reviews with analysts to ensure quality and efficiency of support- Report high visibility cases, escalation, customer trends to management- Act as information resource to the management team- Contri...