Job Description
About the role
This is **not** a ticket-queue role. This is the job you take if you *like* being the person pulled into the room when it’s on fire, because you can prove root cause and drive the team to resolution.
We’re hiring a Senior Technical Support Engineer to act as a technical authority for our most complex, executive-visible customer escalations. You’ll be customer-facing on live escalation bridges and bring the calm, technical credibility that stabilizes situations fast.
Important operating model: Our Escalation Managers own customer messaging and stakeholder communications. You partner with them by providing the technical truth, diagnosis, evidence, architecture, risk framing, and next-best actions, so what gets communicated is accurate and defensible.
Bentley or Infrastructure software knowledge desired but not essential. If you learn fast, think clearly under pressure, and can troubleshoot modern clo...