Job Description
We’re looking for a
Senior WFM Analyst, Data Visualization & Storytelling (Claims)
to join our growing team!
This role is built for a creative, insight-driven analyst who can turn complex Claims workforce and operational data into
clear, compelling stories and visual products
that change decisions and improve outcomes.
You’ll blend WFM expertise (capacity, productivity, inventory/backlog, cycle time, service outcomes) with strong
data engineering
to build trusted datasets and modern analytics experiences. Using
SQL, Snowflake, Power BI, and NICE , you will create dashboards and narratives that make performance obvious, trade‑offs tangible, and opportunities impossible to ignore.
What You’ll Do Here
Create high-impact Power BI dashboards and visual analytics experiences that make Claims performance easy to understand and hard to ignore – focused on clarity, usability, and decision‑making.<...
Senior WFM Analyst, Data Visualization & Storytelling (Claims)
to join our growing team!
This role is built for a creative, insight-driven analyst who can turn complex Claims workforce and operational data into
clear, compelling stories and visual products
that change decisions and improve outcomes.
You’ll blend WFM expertise (capacity, productivity, inventory/backlog, cycle time, service outcomes) with strong
data engineering
to build trusted datasets and modern analytics experiences. Using
SQL, Snowflake, Power BI, and NICE , you will create dashboards and narratives that make performance obvious, trade‑offs tangible, and opportunities impossible to ignore.
What You’ll Do Here
Create high-impact Power BI dashboards and visual analytics experiences that make Claims performance easy to understand and hard to ignore – focused on clarity, usability, and decision‑making.<...