Job Description
Transform client experiences at Scotiabank as the Senior Manager of Service Analytics in Toronto, Ontario. Focus on data insights to enhance service delivery across channels.
In this 12-month term role, you'll lead BI Tooling initiatives aimed at improving customer interactions. Your responsibilities include developing performance measurement frameworks that align with Scotiabank's objectives, while collaborating with Journey Leads and different teams to ensure a seamless client experience.
Key Responsibilities:
• Drive a client-focused culture within the analytics team
• Create actionable recommendations from client data analysis
• Build insightful dashboards and performance reports
• Act as a data governance expert for service interactions
• Promote a coaching mindset to develop team competencies
Requirements:
• Bachelor’s degree in a relevant field; Master’s is a plus
• 5+ years of analytics experience in finance or customer service
• Robust analytic...
In this 12-month term role, you'll lead BI Tooling initiatives aimed at improving customer interactions. Your responsibilities include developing performance measurement frameworks that align with Scotiabank's objectives, while collaborating with Journey Leads and different teams to ensure a seamless client experience.
Key Responsibilities:
• Drive a client-focused culture within the analytics team
• Create actionable recommendations from client data analysis
• Build insightful dashboards and performance reports
• Act as a data governance expert for service interactions
• Promote a coaching mindset to develop team competencies
Requirements:
• Bachelor’s degree in a relevant field; Master’s is a plus
• 5+ years of analytics experience in finance or customer service
• Robust analytic...