Continental

Service Center Analyst

📍 Location
Santiago de Querétaro, Querétaro
⏰ Job Type
Full-time
📅 Posted
June 08, 2026
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Job Description

Job Description

About the role

We are looking for a dynamic profile that combines customer service excellence with a strong commercial mindset. This position is key to ensuring an efficient Supply Chain flow, accurate order management, and driving revenue through proactive outbound sales engagement with an existing customer portfolio.

You will play a strategic role in the customer experience, acting as the main point of contact while generating sales opportunities by offering available products, including suitable substitutes.

Key responsibilities

Order Management & Operations

  • End-to-end order management: product confirmation, RDD, order adjustments, cancellations, credit releases, and follow-up on discontinued items.
  • Monitor inventory availability, product transit, and delivery fulfillment.
  • Order entry (including maritime containers) and reporting (, Direct Shipments).
  • Coordinate with key funct...
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