Job Description
Drive customer communication excellence as a Service Communications Manager at Rogers. Lead strategic initiatives that empower customer engagement and clarity in Toronto.
We are looking for an experienced Communications Manager to enhance service communications within the Rogers Corporate team. This role requires the ability to create and implement comprehensive communication plans that resonate with customers across various touchpoints. You'll translate intricate operational details into accessible, engaging communications that ensure a positive customer experience.
Key Responsibilities:
• Lead end-to-end customer communications for engagement
• Execute communication strategies aligned with company goals
• Develop transparent and empathetic messaging for customers
• Collaborate with various departments for effective communication
• Monitor engagement metrics for continuous improvement
Requirements:
• 5–8+ years in customer service communications
• Strong ...
We are looking for an experienced Communications Manager to enhance service communications within the Rogers Corporate team. This role requires the ability to create and implement comprehensive communication plans that resonate with customers across various touchpoints. You'll translate intricate operational details into accessible, engaging communications that ensure a positive customer experience.
Key Responsibilities:
• Lead end-to-end customer communications for engagement
• Execute communication strategies aligned with company goals
• Develop transparent and empathetic messaging for customers
• Collaborate with various departments for effective communication
• Monitor engagement metrics for continuous improvement
Requirements:
• 5–8+ years in customer service communications
• Strong ...