Job Description
Elevate your career as a Service Coordinator with GDI Ainsworth, the initial point of contact for customers. Troubleshoot concerns, schedule service, and ensure satisfaction in a diverse, innovative environment.
As a Service Coordinator/Dispatcher, you will utilize your 3-5 years of dispatch experience to support our field personnel. You'll manage customer communications, create and follow up on work orders, and prioritize service requests while fostering a collaborative atmosphere. Your role directly impacts customer satisfaction and service efficiency, making it essential for business success.
Key Responsibilities:
• Monitor and assign service request workloads
• Receive calls for service, maintenance, and billing inquiries
• Create and manage work orders for all service requests
• Ensure timely follow-up on ongoing work orders
• Schedule preventive maintenance and confirm with customers
Requirements:
• 3-5+ years dispatch experience in service
• Bilingu...
As a Service Coordinator/Dispatcher, you will utilize your 3-5 years of dispatch experience to support our field personnel. You'll manage customer communications, create and follow up on work orders, and prioritize service requests while fostering a collaborative atmosphere. Your role directly impacts customer satisfaction and service efficiency, making it essential for business success.
Key Responsibilities:
• Monitor and assign service request workloads
• Receive calls for service, maintenance, and billing inquiries
• Create and manage work orders for all service requests
• Ensure timely follow-up on ongoing work orders
• Schedule preventive maintenance and confirm with customers
Requirements:
• 3-5+ years dispatch experience in service
• Bilingu...