Job Description
Service Delivery Manager (6–12+ Years Experience)
Job Title: Service Delivery Manager
Experience: 6–12+ Years
Location: Riyadh, Saudi
Job Summary
We are seeking an experienced Service Delivery Manager to oversee the delivery of IT services, ensuring operational excellence and high customer satisfaction. The ideal candidate will be responsible for managing service delivery operations, monitoring SLAs, coordinating vendors, driving continuous service improvements, and maintaining strong customer relationships while ensuring delivery commitments are consistently achieved.
Key Responsibilities
- Manage end-to-end service delivery operations for customers and internal stakeholders
- Track and report Service Level Agreements (SLAs) and Key Performance Indicators (KPIs)
- Coordinate with vendors, partners, and internal teams to ensure timely issue resolution and service delivery
- Conduct regular s...