Job Description
The Service Delivery Manager (SDM) will oversee the end-to-end delivery of large‑scale contracts for our key clients. This role requires a strategic leader who excels in contract management, scope management, financial oversight, and stakeholder engagement to ensure the successful delivery of the agreed‑upon services. The SDM will serve as the primary point of contact for the customer and internal stakeholders, ensuring alignment with contractual obligations and organizational objectives.
Customer Relationship Management
- Build and maintain strong, trust‑based relationships with the client’s key stakeholders.
- Act as the primary escalation point for service‑related issues, ensuring prompt and effective resolution.
- Conduct regular service reviews with the client, sharing performance insights and driving continuous improvement.
Contract Management
- Serve as the primary owner of the client contract, ensuring ad...