Job Description
Job Skills / Requirements
We are currently hiring 12-month term Service Delivery Managers based out of Vancouver International Airport.
Summary
The Service Delivery Manager leads screening checkpoint operations, ensuring strong performance, regulatory compliance, and a safe, efficient passenger experience. This role is responsible for driving operational excellence, leading frontline teams, and partnering with stakeholders to support seamless airport security operations.
Responsibilities
- Own screening checkpoint operations and drive compliance across the board
- Build and maintain strong relationships with aviation security stakeholders
- Hit daily KPIs while ensuring full adherence to Standard Operating Procedures (SOPs)
- Lead, coach, and mentor Screening Officers, fostering an engaged and motivated team
- Conduct performance reviews and champion employee recognition