Job Description
SERVICE DESIGN RESEARCHER
+ **Job ID:** 65579
+ **Job Category:** Policy, Planning & Research
+ **Division & Section:** Customer Experience, Service Design and Delivery
+ **Work Location:** Metro Hall, 55 John St, Toronto ON M5V 3C6
+ **Job Type & Duration:** 1Temporary (12 month) vacancy
+ **Hourly Rate and Wage Grade:** $49.66 - $54.43
+ **Shift Information:** Monday to Friday, 35 hours per week
+ **Number of Positions Open:** 1
+ **Posting Period:** 14-Jul-2026 to 28-Jul-2026
**Job Description**
The City of Toronto is currently seeking a Service Design Researcher to support the evolution of the City's digital customer experience strategy through the modernization of service experiences, service design, Human-Centred Design, robust change management practices, and continuous improvement.
The Customer Experience Division (CXD) leads enterprise-wide initiatives to improve how residents and businesses interact with the City ...
+ **Job ID:** 65579
+ **Job Category:** Policy, Planning & Research
+ **Division & Section:** Customer Experience, Service Design and Delivery
+ **Work Location:** Metro Hall, 55 John St, Toronto ON M5V 3C6
+ **Job Type & Duration:** 1Temporary (12 month) vacancy
+ **Hourly Rate and Wage Grade:** $49.66 - $54.43
+ **Shift Information:** Monday to Friday, 35 hours per week
+ **Number of Positions Open:** 1
+ **Posting Period:** 14-Jul-2026 to 28-Jul-2026
**Job Description**
The City of Toronto is currently seeking a Service Design Researcher to support the evolution of the City's digital customer experience strategy through the modernization of service experiences, service design, Human-Centred Design, robust change management practices, and continuous improvement.
The Customer Experience Division (CXD) leads enterprise-wide initiatives to improve how residents and businesses interact with the City ...