Ampstek

Service Desk Analyst

📍 Location
são paulo, são paulo
⏰ Job Type
Full-time
📅 Posted
June 05, 2026
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Job Description

Contract position

JD:

  • Provide support for Entra ID, Exchange Online, SharePoint Online, OneDrive for Business, Power Platform, and Intune
  • Assist in re-registering Windows devices with Bunge as Entra hybrid joined
  • Troubleshoot Outlook, Outlook Web Access (OWA), and mobile email issues.
  • Resolve issues related to Mailbox access, Profile recreation, Autodiscover, Shared mailboxes, Mail flow and permissions
  • Resolve sign‑in, password, and MFA issues related to Entra ID tenant changes, UPN changes, Conditional Access policies, MFA re‑registration
  • Provide support for mobile device migration (iOS and Android), including troubleshooting issues related to un‑enrollment or enrollment with Intune
  • Support Microsoft client reconfiguration issues related to Outlook, OneDrive, Teams, and Microsoft Office license activation
  • Handle VIP and high priority issues promptly
  • Provide on‑desk suppo...

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