Job Description
POSITION DESCRIPTION
- Data entry – handling sensitive data within various systems
- Verify accuracy of steps completed by other team members
- Handling Onboarding/Off boarding procedures
- Manage request queue and monitor aging tickets and provide status updates and follow-up
- Assist with backlogged tickets
- Assist with MS office products
The position is based in Victoria (Client Location)
QUALIFICATIONS
- Bachelor’s degree in Computer Science, IT, Business Administration, Commerce or in a related field is preferred
- A minimum of 3 years’ experience leading a customer service function in a fast-paced, multi-project and multi-customer IT environment
- ITIL Certification or working experience
- Experience working with ServiceNow or similar ticketing system
- Enterprise experience on a level 1 team
- Highly service-oriented, flexible and motivated <...