Job Description
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The Service Desk Manager is responsible for managing the daily operations of the IT Service Desk, ensuring high-quality technical support and excellent user experience across all regions. This role includes overseeing incident and request management, supervising the support team, and continuously improving service delivery aligned with customer-centric strategies.
Experience: Minimum 7 years in IT support roles, with at least 3 years in a management position in multinational or regional environments.
Technical Skills / Tools:
- Platforms: Windows, MacOS, Office 365, Active Directory, ServiceNow.
- Frameworks: ITIL v3/v4 (certification preferred).
- Soft Skills: Customer focus, leadership, problem solving, communication, stress management.
Education...