Job Description
We are looking for a Service Desk Specialist (1st Level Support) to join a customer in Switzerland. This is a hands‑on operational role where you will act as the first point of contact for IT‑related issues and service requests. You will support end users in a dynamic, multilingual environment and ensure the smooth resolution of technical incidents while contributing to continuous service improvement.
Responsibilities
- Handle and resolve incidents and service requests via the internal IT Service Desk in German, French, Italian, and English
- Provide 1st level support to internal users across a wide range of IT topics
- Troubleshoot and resolve tickets in line with ITIL‑based processes, escalating to 2nd level support where required
- Deliver application support for various internal business systems
- Maintain and improve the knowledge base by documenting solutions and best practices
Requirements
- Up to 5 y...