Job Description
Under supervision, provide technical service and support to the Machine Tool Builders (MTB’s), dealers, and end-users through telephone, on-line and on-site service.
Position Duties and Responsibilities Provide technical service and support to our customers, including: MTBs, dealers, and end-users via: On-Site service at customer facilities using learned knowledge and experience of electro-mechanical assemblies, system operations, programming, and diagnosing of equipment problems In-House telephone support using an automated call distribution network (ACD) with heavy call volume maintaining department goals for time to answer and total log-in time Communicate with customers in e-mail, on-line chat and internal technical forums Diagnose equipment breakdowns where knowledge of machinery and other automated systems is used to maintain customer UPTIME Install components and solutions offered by Mitsubishi Electric Factory Automation where knowledge of programming, calibrating, tun...
Position Duties and Responsibilities Provide technical service and support to our customers, including: MTBs, dealers, and end-users via: On-Site service at customer facilities using learned knowledge and experience of electro-mechanical assemblies, system operations, programming, and diagnosing of equipment problems In-House telephone support using an automated call distribution network (ACD) with heavy call volume maintaining department goals for time to answer and total log-in time Communicate with customers in e-mail, on-line chat and internal technical forums Diagnose equipment breakdowns where knowledge of machinery and other automated systems is used to maintain customer UPTIME Install components and solutions offered by Mitsubishi Electric Factory Automation where knowledge of programming, calibrating, tun...