Job Description
Take the lead at McKesson as a Service Governance Expert, focusing on the operational backbone of the Contact Center Technology Services. This role emphasizes driving excellence through effective service management and analytics.
With over 10 years of experience, you will play a critical role in directing governance frameworks and SLA management, ensuring that service standards are met consistently. You will oversee performance metrics, coordinate business unit relationships, and lead modernization pathways for our telephony solutions. Your leadership will also involve utilizing AI for governance improvements and reporting.
Key Responsibilities:
• Lead the governance framework for Contact Center Technology
• Ensure accountability in SLA performance and delivery
• Drive actionable insights through performance reporting
• Manage relationships with business unit leaders
• Oversee legacy system transitions and modernization efforts
With over 10 years of experience, you will play a critical role in directing governance frameworks and SLA management, ensuring that service standards are met consistently. You will oversee performance metrics, coordinate business unit relationships, and lead modernization pathways for our telephony solutions. Your leadership will also involve utilizing AI for governance improvements and reporting.
Key Responsibilities:
• Lead the governance framework for Contact Center Technology
• Ensure accountability in SLA performance and delivery
• Drive actionable insights through performance reporting
• Manage relationships with business unit leaders
• Oversee legacy system transitions and modernization efforts