Job Description
**Whats the Role**
Accountable for ensuring seamless service delivery, governance, and customer satisfaction for C&W Business’ strategic and enterprise customers. Builds strong relationships with C-level stakeholders (CEOs, CIOs, CTOs, COOs) to ensure continuity, retention, and business growth.
**What Youll Do**
**ICT Service Delivery Oversight**
Oversee end-to-end service delivery for strategic projects, enterprises, and/or government customers, ensuring consistent, reliable ICT managed services. This includes coordination of:
+ Third-party Managed IT services
+ Managed Wi-Fi and Network
+ Managed Firewall Security
+ Data Centre Management & Disaster Recovery
**Cross-Functional & Vendor Coordination**
+ Supervise multiple third-party providers, ensuring SLA compliance, contract adherence, and vendor performance monitoring.
+ Build str...
Accountable for ensuring seamless service delivery, governance, and customer satisfaction for C&W Business’ strategic and enterprise customers. Builds strong relationships with C-level stakeholders (CEOs, CIOs, CTOs, COOs) to ensure continuity, retention, and business growth.
**What Youll Do**
**ICT Service Delivery Oversight**
Oversee end-to-end service delivery for strategic projects, enterprises, and/or government customers, ensuring consistent, reliable ICT managed services. This includes coordination of:
+ Third-party Managed IT services
+ Managed Wi-Fi and Network
+ Managed Firewall Security
+ Data Centre Management & Disaster Recovery
**Cross-Functional & Vendor Coordination**
+ Supervise multiple third-party providers, ensuring SLA compliance, contract adherence, and vendor performance monitoring.
+ Build str...