Job Description
Service Manager
Reports To: Owner/Controller
Department: Plumbing & Heating Service & Shop Department
Organization: Bevan Bros. Limited
Position Summary
The Service Manager is responsible for overseeing the daily operations of the Plumbing Service & Shop Department. This role ensures efficient scheduling, high-quality service delivery, strong customer relationships, and the profitability of the service division. The Service Manager supervises technicians while maintaining safety, productivity, and customer satisfaction.
Key Responsibilities
Operations Management
- Oversee the day-to-day operations of the plumbing service and shop department.
- Schedule and coordinate service technicians to ensure efficient dispatch and job completion.
- Monitor service calls to ensure work is completed on time, within scope, and to company standards.
- Manage emergency...