Job Description
POSITION SUMMARY
Responsible for the execution and operational management of service contracts within the assigned scope, ensuring compliance with contractual requirements, service quality, and operational efficiency.
Leads Service Coordinators and ensures proper planning, scheduling, and execution of field service activities, acting as the link between contractual commitments and operational delivery.
Supports business performance, customer satisfaction, and continuous improvement initiatives while promoting talent development, Vertiv culture, and a strong safety-first environment.
RESPONSIBILITIES
- Ensure end-to-end execution of service contracts, aligned with scope of work, service level agreements, and customer commitments
- Oversee planning, scheduling, and dispatching of service act...