Job Description
The Service Manager leads our day-to-day IT help desk and directly manages our Fixanators — the front-line team that supports every Klickster across devices, access, applications, collaboration tools, and workplace technology. The Service Manager makes sure people get timely, helpful, human support while building the habits, systems, reporting, and team culture that allow service quality to scale as Klick grows.
The Service Manager is also responsible for the Tech Lounge experience. This space will be your team's home base and one of the most visible expressions of Office Tech culture. You will help keep it welcoming, useful, organized, energetic, and true to Klick — a place where great service feels approachable, human, and maybe even fun.
This is not a back-office ticket-policing role. Yes, queues, SLAs, incidents, problems, changes, knowledge, and reporting matter. But they are tools, not the mission. The mission is to create ...