Job Description
Company Description Viva Handling is the dedicated ground handling company for Viva Aerobus at Monterrey Airport (MTY), where the Viva travel experience begins.
Its mission is to provide reliable, high-quality ground services that create value for the airline and its passengers.
Role Description The Coordinador de Servicios al Pasajero is a full-time, on-site role based at Monterrey Airport (MTY) in Monterrey, NLE.
This role is responsible for coordinating day-to-day passenger service operations, including check-in, boarding, arrival assistance, and special service handling to ensure a smooth, safe, and timely experience.
The coordinator oversees and supports frontline teams, monitors service standards, and addresses operational issues to maintain efficiency and compliance with company procedures and airport regulations.
The coordinator also contributes to continuous improvement by identifying service gaps, proposing solutions, and helping train and guide team me...