Job Description
Temporary Full Time
As a Service Support Associate, you will provide in‑house service and administrative support to our client service team. With a focus on customer service, well‑developed communication skills and excellent Microsoft Office knowledge, you will also communicate verbally and in writing with plan administrators as well as advisors in the processing and ongoing maintenance of our employee benefits business. This is a 12‑month contract.
What You Will Do
- Act as a liaison between clients and head office departments
- Handle routine client changes, administrative and claim inquiries
- Process client plan changes
- Order employee booklets, contracts, enrollment forms, ID cards, etc.
- Assist service team with the preparation of new group submission materials, proposals and presentation materials
- Word‑processing duties including a variety of materials such as correspondence, administration guides, c...