Service Support Specialist Querétaro,Querétaro,Mexico Service Delivery Posted 6 hours ago

## Service Support SpecialistQuerétaro,Querétaro,MexicoFind out how well you match with this jobJob ID ## Join our Team**About this opportunity:**Join our committed team at Ericsson as a Service Support Specialist. The scope of this area is to answer the current North America 800 EHS line and acting as the first line of response — capturing, logging, and routing both EHS and security incidents.Ticketing & Escalation* Collect information from callers* Implement the ticketing process* Refer cases to the appropriate EHS Prime for further follow-through when needed* Security Incident Reporting* Execute Security Incident Reporting as part of the scope**What you will do:*** Monitors, summarizes information and data to support EHS progress and performance* Prepares information used for decision making within EHS area.* Provides EHS related advice and support to stakeholders* Provides information about available documents for key stakeholders* Supports implementation of internal and external E...