Job Description
We are seeking an experienced ServiceNow Business Analyst to gather, analyze, and translate business requirements into technical solutions within the ServiceNow platform. The ideal candidate will work closely with stakeholders, developers, and process owners to optimize ITSM, ITOM, HRSD, CSM, and other ServiceNow modules.
Key Responsibilities
- Gather and document business requirements through stakeholder workshops and interviews
- Analyze existing business processes and recommend improvements using ServiceNow best practices
- Translate business needs into functional specifications and user stories
- Work closely with ServiceNow developers and architects to design and implement solutions
- Configure ServiceNow modules (ITSM, ITOM, HRSD, CSM, etc.) as per requirements
- Create process flows, BRDs, FRDs, and test scenarios
- Support UAT and ensure business sign-off
- Manage backlog, prioritize req...