Job Description
Statement of Work
Services:
Perform ServiceNow Configuration Management Database (CMDB) assessments and develop a roadmap for enhancements and stabilization Identify opportunity for improving the quality of the data in the Configuration Management Database (CMDB) Troubleshoot and debug existing Configuration Management Database (CMDB) interfaces and improve them Establish a technical project plan with key milestones and providing status updates Create ServiceNow epics and stories Document key technical decisions, issues, and enhancements through the entire development lifecycle Report on development work progress Work with the support team to ensure transition from development to operation Provide guidance and expertise to various stakeholders throughout the life of the project Communicate and collaborate with project team members and key stakeholders throug...