Job Description
ServiceNow HRSD Senior Specialist
Kitchener, Ontario – Onsite
The ServiceNow HRSD Senior Specialist serves as the dedicated HR resource for the Human Resources Service Delivery (HRSD) module. This role partners closely with global ServiceNow platform developers to design, configure, and maintain HRSD solutions while ensuring alignment with overall platform governance and best practices.
Responsibilities:
Configure and develop HRSD workflows, business rules, catalog items, and user interfaces
Administer and maintain the ServiceNow HRSD platform
Partner with IT developers to ensure alignment between HRSD and ITSM modules
Gather requirements from HR stakeholders and design effective solutions
Troubleshoot and resolve incidents to ensure system stability
Maintain documentation and provide training to HR users