Job Description
Resideo is seeking an IT Service Management (ITSM) Manager responsible for core ITSM processes including Incident, Problem, Change, and Knowledge Management using ServiceNow.
The role focuses on ensuring operational stability and customer satisfaction across the enterprise.
Key Responsibilities- Lead incident management
- Optimize workflows
- Align ITSM processes with ITIL best practices
Qualifications:
- 3-5 years of experience in ServiceNow ITSM
- Strong customer-centric mindset