Job Description
Cresta is building the AI platform for the contemporary contact center—one of the largest and most critical systems in the global economy. We combine human agents and AI agents to handle customer conversations at scale, helping enterprises improve customer experience, increase revenue, and reduce cost in real time.
About the Role
As a Software Engineer Intern, you’ll build systems that power real‑time, AI‑driven customer interactions in contact centers. You’ll work on production infrastructure where latency, reliability, and measurable business outcomes matter.
- AI Agents & Automation – systems that handle and assist high‑volume customer conversations
- Real‑Time Agent Assist – delivering live guidance and insights during interactions
- Conversation Intelligence – extracting insights from millions of conversations
- AI Evaluation & Reliability – improving quality, consistency, and observability of LLM systems
- Platform & Inf...