Job Description
Job Summary
We are seeking a highly skilled Solution Engineer to design and implement Contact Centre as a Service (CCaaS) solutions, focusing on enhancing customer and agent experiences through innovative technology.
Responsibilities
- Participate in the design and architecture of CCaaS and other contact centre solutions, ensuring alignment with business objectives and technical requirements.
- Collaborate with cross‑functional teams to gather requirements and develop comprehensive solution designs.
- Evaluate and select appropriate CCaaS platforms and technologies.
- Develop and maintain architectural documentation, including technical design documents, solution blueprints, and integration plans.
- Provide technical leadership and guidance to development teams during implementation, ensuring adherence to architectural standards and best practices.
- Conduct regular reviews of the CCaaS solution to identify a...