Job Description
Location: Mississauga, Ontario – Hybrid (4 days/week in office).
Company: Mattamy Asset Management (MAM)
Department: Technology
Employment Type: Full-Time
Reports to: Director, Platform Engineering
Role Overview
We are hiring a Customer Experience Solution Architect to play a pivotal role in shaping how customers experience Mattamy across every digital touchpoint. This role will define and evolve the target‑state customer experience architecture, ensuring a seamless, consistent, and scalable omnichannel experience as our platforms and customer expectations continue to grow.
You will own the end‑to‑end CX architecture across Dynamics CRM and Marketing, the customer portal, and digital channels – ensuring shared data, context, and experience continuity across all touchpoints.
What you’ll do
- Own and define the target‑state customer experience architecture aligned to business strategy and end‑to‑end cus...