Job Description
Description
What we offer
We are hiring a Customer Experience Solution Architect to play a pivotal role in shaping how customers experience the client across every digital touchpoint. This role will define and evolve the target-state customer experience architecture, ensuring a seamless, consistent, and scalable omnichannel experience as our platforms and customer expectations continue to grow.
You will own the end-to-end CX architecture across Dynamics CRM and Marketing, the customer portal, and digital channels - ensuring shared data, context, and experience continuity across all touchpoints
What you’ll do
Own and define the target-state customer experience architecture aligned to business strategy and end-to-end customer journeys.
Translate customer experience goals into integrated solution designs across Dynamics CRM and Marketing, the customer portal, and supporting platforms.
Enable a seamless omnichannel experience by ensuring shared customer conte...
What we offer
We are hiring a Customer Experience Solution Architect to play a pivotal role in shaping how customers experience the client across every digital touchpoint. This role will define and evolve the target-state customer experience architecture, ensuring a seamless, consistent, and scalable omnichannel experience as our platforms and customer expectations continue to grow.
You will own the end-to-end CX architecture across Dynamics CRM and Marketing, the customer portal, and digital channels - ensuring shared data, context, and experience continuity across all touchpoints
What you’ll do
Own and define the target-state customer experience architecture aligned to business strategy and end-to-end customer journeys.
Translate customer experience goals into integrated solution designs across Dynamics CRM and Marketing, the customer portal, and supporting platforms.
Enable a seamless omnichannel experience by ensuring shared customer conte...