Job Description
The Solutions Consultant is a customer‑facing, implementation‑focused role that partners closely with the Business Operations Manager to deliver smooth technical onboarding and effective user training. Working with a product customers already love, you’ll map real-world workflows into a clean ExaCare configuration, build the playbooks that enable us to scale, and make onboarding feel effortless with a team of smart people. You’ll also be the voice of the customer, capturing urgent feedback and channeling customer insights back to Product and Engineering to drive rapid improvements. You will support pilots and full rollouts, coordinating across Customer Success, Strategy & Operations, Sales, and Engineering.
What You’ll Do
- Deliver onboarding and training : build role‑based curricula and quick‑start guides, lead live trainings and office hours, and record short Looms/tutorials
- Develop and maintain SOPs & documentation : create interna...