Job Description
Solutions Designer CRM Overview The Solutions Designer CRM is responsible for designing, developing, and supporting large-scale Siebel CRM solutions that align with business requirements, enterprise architecture standards, security policies, and operational best practices. The role involves end-to-end solution design, systems evaluation, technical documentation, and strategic CRM planning within the Ontario Public Service environment. Key Responsibilities Design hosting and CRM technology solutions based on business requirements, architectural standards, policies, and cost models. Gather and analyze business requirements, I&IT mandates, strategic plans, technology standards, and operational needs. Develop solution architectures and provide recommendations for short-term and long-term CRM initiatives. Plan, migrate, implement, and sustain large and complex CRM development projects. Evaluate existing CRM systems for performance, capacity, scalability, and feasibility of enhancement or ...