Job Description
Job Overview
Responsible for handling spare parts enquiries, sourcing products, preparing quotations, and coordinating order fulfilment. Acts as the key liaison between customers, suppliers, purchasing, warehouse, and sales teams to ensure timely and cost-effective delivery of spare parts while maintaining high customer satisfaction.
Key Responsibilities
Customer Support & Quotation Management
- Respond to customer enquiries regarding spare parts.
- Review technical requirements, equipment details, and part numbers to identify suitable products.
- Prepare and submit quotations with pricing, lead times, and delivery information.
- Follow up on quotations and support sales conversion.
- Update customers on order status and delivery schedules.
Sourcing & Procurement
- Source spare parts from suppliers, manufacturers, and alternative ...