Job Description
Established since 1879, Birks is a luxury jewelry store whose reputation is built on quality, exclusivity, unique design and excellence in service. We pride ourselves in offering meaningful experiences and in building intimate relationships with each one of our clients.
Under the general supervision of the Manager, E-Commerce Operations & Client Service, the E‑Commerce Operations & Client Service Specialist will be responsible for the daily fulfillment of e‑commerce orders, ensuring timely follow‑ups with relevant internal departments. The role also supports the E‑Commerce Manager with updates to product information as required.
In addition, the incumbent is responsible for providing an exceptional customer experience by responding to general customer inquiries via phone, chat and email, resolving customer concerns efficiently, monitoring and responding to Google Reviews, and liaising with retail stores and other relevant internal departments.
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