Job Description
Managing claims and deductions is a critical function within the Order to Cash (O2C) team, as it helps safeguard company revenue through the accurate and timely investigation and resolution of customer short payments. The Claims Analyst plays a key role in handling customer deductions, chargebacks, and pre-claims related to pricing discrepancies, shortages, returns, and other supply chain issues. This role requires close collaboration with internal teams such as Sales, Finance, Account Operations, and Credit to research, validate, and resolve outstanding deductions effectively.
Key Responsibilities
- Manage the end to end resolution of customer deductions, ensuring compliance with key performance indicators such as average resolution time and AR overdue percentage.
- Collect and analyse supporting documentation (e.g., proof of delivery, customer remittances, chargebacks, vendor guides, and portal data) to validate claims.
- Collaborate with...