Job Description
Job Summary
FCT provides industry-leading title insurance, default solutions and other real estate products and services to legal, lending, valuation and real estate professionals in Canada. This role, Specialist, IT Operations, supports the stability, availability and reliability of FCT’s technology services.
Responsibilities
- Support day-to-day IT Operations activities across infrastructure, platforms, applications, monitoring, and supported technology services
- Monitor service health, investigate alerts, triage operational issues, and coordinate with appropriate technical teams to maintain service availability
- Participate in incident response, incident reviews, problem investigation, root‑cause follow‑up, and operational action tracking
- Review, maintain, and improve operational procedures, runbooks, knowledge articles, escalation paths, and operating documentation
- Su...