Job Description
Elevate your IT career with Randstad Canada as a Specialized IT Consultant, providing Tier 2 support for financial and materials management systems. Utilize your expertise in Microsoft Great Plains and Logibec MMS to ensure excellent service delivery.
In this dedicated onsite role, you will manage service requests, incidents, and problem tickets while acting as a liaison between users and technical teams. With over five years of experience, you'll triage issues, perform root cause analysis, and enhance service management protocols ensuring operational integrity.
Key Responsibilities:
• Provide expertise for Microsoft Great Plains, BSSI HFM, and Logibec MMS
• Manage service requests and incidents using specialized ticketing applications
• Communicate effectively between end-users and technical teams
• Identify application defects and perform complex troubleshooting
• Ensure adherence to privacy legislation and service management protocols
Requirements:
• Advan...
In this dedicated onsite role, you will manage service requests, incidents, and problem tickets while acting as a liaison between users and technical teams. With over five years of experience, you'll triage issues, perform root cause analysis, and enhance service management protocols ensuring operational integrity.
Key Responsibilities:
• Provide expertise for Microsoft Great Plains, BSSI HFM, and Logibec MMS
• Manage service requests and incidents using specialized ticketing applications
• Communicate effectively between end-users and technical teams
• Identify application defects and perform complex troubleshooting
• Ensure adherence to privacy legislation and service management protocols
Requirements:
• Advan...