Job Description
Job Description:
As Mid level Senior with 4 to 6 years of Full Stack Support Engineer, you will be responsible for Eyes on glass Monitoring, Triage & Incident Ownership, Troubleshooting & Restoration, Cross-Team Collaboration, Platform & Application Stack Awareness and Service Quality & Process Excellence.
Triage & Incident OwnershipPerform rapid intake, triage, and prioritization of alerts, tickets, and incidents.Act as Incident Owner during high-severity events, ensuring clear communication, timely updates, and swift restoration of service.Maintain accurate, real-time incident timelines and post-incident documentation. Troubleshooting & RestorationExecute root-cause isolation across application, middleware, APIs, data, and infrastructure layers.Use observability/monitoring tools (e.g., Kibana, Dynatrace, CloudWatch, Grafana) to correlate logs, metrics, and traces; identify anomalies, performance bottlenecks, and failure patterns.Perform targeted mit...