Job Description
The Client Delivery Manager (CDM) is a portfolio-level delivery leader responsible for end-to-end delivery excellence, client outcomes and management of KPIs, including financials. across a broad set of up to ~15 concurrent clients. The CDM partners with Project Managers (PMs) and delivery teams to ensure consistent execution of the delivery operating model through lightweight, exception-based controls (e.g., project KPI signals, compliance checks, and escalations). They act as the single accountable delivery owner for the portfolio (health, escalation, and governance) while maintaining executive-level situational awareness. The CDM serves as the delivery escalation point when needed helps set expectations, and intervenes directly to manage and resolve challenging client situations when delivery he...