Job Description
Description
Sprinklr’s Customer Organization focuses on four strong pillars of Client Experience, Operational Excellence, Profitable Growth and Team & Culture.
Sprinklr’sCustomer Success Manageralign highly skilledexpertise, thought leadership and program management, and unlock the deepest level of partnership with customers. With a bias towards action and ability to deliver organizational-wide impact, theCSMstrategizes and executes on aplanhow the customer can do things differently and better using Sprinklr.
TheCSMdevelops a deep understanding of the customer’s business, processes,teamsand technical architectures (tech stacks), to prescribe use of Sprinklr products and features to solve high level business challenges and resolve organizational inefficiencies. TheCSM’s advanced mastery of Sprinklr’s product and solutions is paired with domain and industryexpertise, business acumen, and exceptional communication and program management skills, po...