Job Description
Senior Deployment & Support Engineer
Department: CTOps – Service Delivery & Customer Support
Reports To: Service Delivery Manager / Lead Support Engineer
Level: L3
Role Purpose
The Senior Deployment & Support Engineer provides technical leadership across both ManageEngine implementation projects and advanced customer support. The role is responsible for leading complex deployments, ensuring configuration quality, mentoring engineers, resolving critical technical incidents, managing vendor escalations, and driving continual service improvement through problem management, documentation, and operational standards.
Key Responsibilities
Deployment & Implementation
Lead the technical implementation and configuration of ManageEngine solutions across assigned product lines, including ITSM, ITOM, Endpoint Man...