Job Description
Overview
“This posting is for sourcing purposes only and does not reflect an active vacancy.”
We’re looking for an Field Service Technician to join our team!
Open and Honest. Customer-centric. Innovative. Passionate. Inclusive & Collaborative. Accountable.
As an Field Service Technician , you maintain and repair Multi-Functional Products and resolve customer scanning/printing issues while maintaining effective relationships with customers and the Sales Department.
Responsibilities
- Maintain and repair MFPs and resolve customer printing issues.
- Perform on-site service of MFPs.
- Maintain effective relationships with customers and sales.
- Maintain parts and call management as well as accurate records to achieve KPI targets.
- Responsible to learn new technologies.
- 5% - Lead referrals and product promotion to existing customers.
- 95% - break-fix and c...