Job Description
The Sr. Manager, Customer Care is responsible to coach and support a team of supervisors in a Customer Care Center demanding a high degree of adaptability and flexibility in a fast paced and rapidly changing environment.
You will demonstrate leadership by driving accountability and a culture of service excellence. You will promote an environment of transparency through acknowledging the fair and consistent application of policies while demonstrating a variety of coaching styles and techniques.
This position is all about leadership, employee engagement, process improvement and results attainment.
How You’ll Help
- Set precise goals and objectives, leading initiatives to meet objectives while holding teams accountable.
- Engage people, stakeholders and partners in developing goals, executing plans, and delivering results
- Ensuring clarity around priorities and goals by checking in with the lead...